Skip to content
Close

Shipping

All online orders are dispatched within seven days of purchase.

Orders will not be dispatched on Public Holidays, orders placed on these days will be sent within the next two business days.

Please note that there may be delays to shipping associated with the high volume of couriers being sent due to COVID-19. All couriers are sent with NZ Post.

New Zealand Shipping

Our products are sent directly to you from the Māoriland Hub in Ōtaki. We use a courier service for all orders throughout New Zealand which is a track and traced service.

Shipping is charged on a flat rate of $10 NZD. Oversized and extremely large orders will be charged on an individual basis. We will contact you directly should this apply. 

Rural delivery will incur extra cost.

Courier delivery is 1-2 business days locally, and 3-5 business days throughout the rest of the country. We do not send to P.O Boxes. 

Should no-one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the couriers office or depot. 

If you are local, and would prefer to pick up your order from our gallery at the Māoriland Hub in Ōtaki, then please press the free shipping service ‘PICKUP’ at the checkout.

If for any reason you have damaged goods upon arrival, to be able to be refunded for the courier’s mistake please email us photos as soon as you can of the damage so we can make a claim to the courier company. Please do not send it back to us, as time is the most valuable commodity in this instance to ensure a refund. 

Click & Collect

From Friday December 3 2022 all visitors to the Māoriland Hub will be required to present a valid Vaccine Pass and Photo ID. This includes entry to Toi Matarau Gallery. 

When you visit us please; 

  • Wear a mask 
  • Sign in using the Government Tracing App. If you do not have a smartphone, we have a sign-in box for you to use. 
  • If you have any symptoms of cold/flu or COVID-19, if you’re awaiting a COVID-19 test result or have been asked to self-isolate please stay home
  • When inside the Māoriland Hub, please ensure that you remain 1 metre away from others at all times. 

If you do not have a Vaccine Pass, please email toi@maorilandfilm.co.nz to arrange a contactless pick-up.

International Shipping

International orders may be processed on an individual basis. Contact Maakarita Paku at toi@maorilandfilm.co.nz to arrange. 

Some items are unable to be shipped internationally due to their materials. 

Any taxes, duty or other fees incurred on the arrival of international orders will be the responsibility of the customer.